What you’ll do at work Front of House & Customer Service Act as the first point of contact, meeting and greeting clients and visitors Provide a professional and welcoming reception experience Deal with both internal and external enquiries Communication & Call Handling Answer incoming calls promptly and direct them to the correct person Take clear and accurate messages and ensure they are passed on efficiently Mail & Office Support Manage incoming post, including opening, date stamping, and distribution Organise outgoing mail ready for collection Support internal post collection and distribution Administration & Document Support Carry out general admin tasks such as photocopying, binding, and laminating Assist with mail merges, document preparation, and file management Maintain and update ledgers and internal records Office Organisation Ensure the reception area is clean, tidy, and well-presented Maintain office supplies and ensure resources are stocked Support the wider team with general administrative duties Training & Development Work towards a Level 3 Business Administration Apprenticeship Gain experience in a professional legal office environment Develop key skills in administration, communication, and organisation What we’re looking for Essential Qualifications GCSE English and Maths – Grade 4 (C) or above Skills & Attributes Strong communication skills (written and verbal) Good IT skills and confidence using computers Excellent attention to detail Strong organisational and time management skills Customer-focused with a professional approach Good problem-solving ability Logical and methodical approach to tasks Ability to work well within a team Willingness to use initiative and learn Personal Qualities Friendly, approachable, and professional Patient and calm under pressure Non-judgemental and respectful Reliable and well-presented Able to work both independently and as part of a team Additional Information This role is based within a busy solicitor’s office, so the successful candidate should be comfortable working in a professional and sometimes fast-paced environment. Strong organisation, patience, and the ability to manage pressure are important, alongside the confidence to work independently when required. Training Qualifications required Skills required Prospects Qualification / Standard : ST0070 Business administrator Duration