Account Manager Location : Stamford Salary £30k - £40k Hours : Monday - Friday - 08:45 - 17:30 ( Full time - Office based ) Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention. First point of contact for customer queries, service issues and work to resolve promptly and professionally, via telephony and LifeChat. Liaise daily with the IT operations team to ensure seamless processing and service delivery. Support higher management with account insights, preparing reports, and contributing to client growth strategies. Maintain accurate records of client communications. Proactively identify opportunities for upselling or cross-selling. Handle a high volume of administrative and system-based tasks with attention to detail. Continuously look for ways to improve internal processes. Essentially we are looking for : Proven experience in sales retention, account management, or an internal sales role (B2B environment preferred) Strong organisational skills and the ability to juggle multiple tasks in a fast-paced setting. Excellent communication skills, both written and verbal. Tech-savvy with a good grasp of administrative systems and CRM tools. A proactive problem-solver with a can-do attitude. Team player who thrives on collaboration but can also work independently.