Fleet Street / City of London (Office-Based)
Salary: Up to £25,000 per annum
Our client is a London-based IT services and cybersecurity consultancy, delivering tailored solutions across managed IT support, cloud services, and advanced cybersecurity. They help businesses stay secure, compliant, and operational through proactive monitoring and expert support.
Working with clients across sectors such as finance, healthcare, and professional services, they act as a trusted IT partner, combining technical expertise with a customer-first approach.
The Role
We are looking for a motivated and enthusiastic Junior IT Analyst to join our growing team. This is an excellent opportunity for someone starting their career in IT who is passionate about technology and cyber security.
You will be the first point of contact for client support, helping to resolve IT issues while developing hands-on experience across infrastructure, cloud, and security environments.
How You’ll Spend Your Day
* Supporting client users via phone, email, and ticketing systems
* Diagnosing and resolving 1st line IT issues (hardware, software, networking)
* Logging, prioritising, and updating tickets in the helpdesk system
* Escalating complex issues to senior engineers when required
* Assisting with user account setup, permissions, and system access
* Supporting Microsoft 365 / cloud environments
* Helping monitor systems and flag potential issues proactively
* Learning and applying cybersecurity best practices
* Contributing to documentation and knowledge base articles
You’ll be working in a fast-paced, client-facing environment where no two days are the same.
What We’re Looking For
* Personality & Mindset
* Passion for IT and Cyber Security
* Strong willingness to learn and develop quickly
* Problem-solving mindset with attention to detail
* Excellent communication and customer service skills
* Positive, reliable, and proactive attitude
Skills & Qualifications
Basic understanding of:
* Computer hardware and troubleshooting
* Operating systems (Windows/Mac)
* Networking fundamentals (Wi-Fi, IP, DNS basics)
* Common software packages (e.g. Microsoft Office)
Degree in Computing/IT or related field
Desirable (Nice to Have)
* Exposure to helpdesk or IT support environments
* Interest in cybersecurity (threats, phishing, etc.)
* Familiarity with ticketing systems
* Any certifications (CompTIA, Microsoft, etc.)
Perks & Benefits
* Private Health Insurance
* Gym Membership
* Ongoing Training & Development:
* Internal mentoring and hands-on learning
* External certifications via CIISec / UK Cyber Security Council
* Exposure to cutting-edge technologies and leading UK businesses
* Work alongside an experienced, supportive team
* Clear progression path within IT and cybersecurity
Why Join Us
Work with a company focused on proactive IT and cybersecurity, not just reactive support
Gain exposure to real-world enterprise environments early in your career
Be part of a team that values learning, trust, and technical excellence
Ideal Candidate Summary
This role is perfect for someone who:
* Is early in their IT career
* Is curious and eager to grow in cybersecurity
* Enjoys solving problems and helping people
* Wants real exposure, not just theory