IT Support Specialist
The role of an IT Support Specialist is to provide technical assistance and solutions to clients with a variety of hardware devices, including PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. This position involves traveling to client sites to diagnose and repair technical issues, as well as providing support services for installs, moves, and changes.
Key Responsibilities:
* Travel to client sites to provide technical support and repair hardware devices.
* Diagnose and troubleshoot technical issues with hardware devices.
* Provide support services for installs, moves, and changes.
* Maintain a set of vendor certifications to perform the role.
* Follow documented procedures and provide constructive feedback for continuous improvement.
* Adhere to safety and electric static discharge (ESD) precautions.
* Complete all relevant documentation and provide quality updates in a timely manner.
* Participate in the on-call rota, which includes mornings, evenings, and weekends.
* Support wider teams within the Integrated Technology Solutions department.
* Demonstrate flexibility to work overtime to meet contractual needs.
Requirements:
* Experience with installing, troubleshooting, and fixing various hardware devices.
* Ability to install and configure software according to customer requirements.
* Hold relevant and current vendor certifications.
* Good understanding of hardware maintenance and break-fix.
* Hold a full UK driving license.
* Able to obtain or hold UK security clearances as required.
Benefits:
* Life assurance.
* Competitive contributory pension.
* 25 days holiday + bank holidays.
* Option to buy additional holiday.
* Dental insurance.
* Season ticket loan.