The Role… At Soho House, a s Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day-to-day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… People Management Build and lead a best-in-class fitness team, including trainers, instructors and gym staff Manage recruitment, onboarding, performance reviews, training and development Promote high team morale and retention through motivation, coaching and recognition Set clear expectations and ensure all staff uphold brand and service standards Conduct regular team meetings and manage team schedules effectively Ensure the team consistently delivers exceptional service and memorable experiences Productivity Oversee scheduling of classes, personal training sessions and gym floor support Maintain gym presentation and ensure all equipment is clean, functional and safe Monitor member feedback and usage data to enhance gym programming and member engagement Drive participation in group fitness classes and PT sessions Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals Financial Control Support the delivery of budgeted targets, KPIs and revenue opportunities Achieve KPI’s for class programming and PT sales Ensure staffing, scheduling and resources are optimised to reflect business needs Monitor and control operational costs while maintaining exceptional standards Analyse member usage, sales data and feedback to inform business decisions Track and report on member engagement, trainer productivity and class occupancy Standards Maintain a high level of safety, cleanliness and professionalism across the gym Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations Uphold all health & safety procedures including risk assessments and incident reporting Ensure gym staff are trained in safety procedures and certified where necessary Monitor and evaluate team standards using feedback tools and internal audits Set an example by maintaining a visible presence and actively engaging with members on the floor Marketing & Member Engagement Work with the marketing team to develop campaigns that drive usage and increase member engagement Create monthly community fitness programming Host events, workshops or wellness activations to build community within the Health Club Proactively gather and act upon member feedback to continuously improve offerings Business Development Identify trends in the fitness and wellness industries and introduce innovative programming Build partnerships with fitness brands, guest trainers and wellness experts Regularly review the class schedule and fitness offering to ensure relevance and variety What we are looking for 5 years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting Level 3 Personal Training certification (minimum) Strong leadership with proven success in recruitment, training and performance management Strategic, target-driven and results-oriented Excellent organizational and communication skills Collaborative and comfortable working cross-functionally Highly adaptable, hands-on and solutions-focused Passionate about fitness, with high standards of service delivery