Role: Assistant Store Manager
Location: Canterbury
Job type: Permanent, Full-Time (40 hours)
About Us
For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with loved ones. We are Made for Life. Our mission is crafting clothes for life's everyday adventures, trusted quality, and B Corp certification. We promote equality and inclusion as standard, fostering an environment free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
Putting the customer at the heart of everything, you will support the Store Manager in managing the store to maximize profitability through sales, managing costs, and delivering our brand. You will create an inspiring atmosphere, support team development, and maintain high standards according to company guidelines.
Responsibilities
* Lead by example, maintaining brand integrity and exceptional standards
* Drive customer service standards to exceed expectations
* Train, coach, and develop your team, supporting appraisals and performance reviews
* Analyze financial data and use local knowledge to maximize sales and support decision-making
* Ensure the store operates within budget through scheduling and cost controls
* Implement the retail plan effectively
* Communicate with Head Office to influence stock management
* Adhere to procedures for cash, stock, health & safety, security, and loss prevention
* Oversee and execute visual merchandising standards
* Comply with all policies, legal obligations, and GDPR confidentiality requirements
* In the absence of the Store Manager, take on responsibilities to ensure store success
Competencies
* Deliver excellent customer service
* Align with the company's social and environmental mission
* Offer multichannel shopping options to customers
* Ensure crew training and awareness of multichannel propositions
* Promote the company's vision and values
* Provide learning and coaching opportunities for team development
* Use local knowledge to maximize sales
* Work within budget through scheduling and productivity management
Benefits
* 25 days holiday plus bank holidays
* Perkbox discounts and wellbeing content
* Thrive learning system access
* Dental insurance
* Pension scheme and 24/7 support services
* Critical illness and death in service cover
* Sick pay allowances
* O2 phone discount
* Eye tests and glasses contributions (qualifying roles)
* Sabbatical leave
* Enhanced family policies
* Refer a friend scheme
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