A bit about the role:
The primary purpose of a Keylite Service Engineer is to ensure the optimal functionality, safety, and longevity of our products. This role encompasses inspecting, maintaining, and repairing roof windows, collaborating with clients to address their specific needs. By combining technical expertise with effective communication and problem-solving skills, the Service Engineer plays a vital role in providing quality service, enhancing customer satisfaction, and contributing to the overall success of roofing solutions.
What you will be doing:
* Inspections: Conduct thorough inspections to identify any issues. Complete service reports and documentation after each job.
* Repairs: Diagnosing and repairing technical problems and faults promptly and effectively
* Installation: Install a range of accessories such as Blinds.
* Customer interaction: collaborate with the customers to address any concerns, excellent customer service skills required
* Record-keeping: Ensure all necessary information is recorded such as serial numbers, images and update the job completion certificates.
* Safety: Always promote Health & Safety in the workplace, displaying excellent personal safety and challenging others when unsafe behaviour is observed.
* Collaboration: Support Internal/External teams (technical support, customer service, sales and other service engineers)
What we are looking for:
* Valid clean drivers licence
* Experience in field-based servicing
* Roofing experience (desirable)
* Proven experience in a similar role
* Strong problem-solving skills and ability to work independently
* Strong Attention to detail.
* Effective communication skills, both written and verbal, with the ability to adapt according to the respective audience (homeowner/merchant/builder).
* Good physical fitness to perform duties requiring manual handling
* Ability to work at height (Ladders, scaffolding)