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Team In Store
Store Uxbridge
Location Uxbridge, Greater London
Contract type Permanent
Position type Full Time
Salary Competitive + Benefits
Closing date: 30th April 2025
Apply now
Retail Quiz
Find out if you fit the role.
Take Your Marks
Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.
* Intro
* About the role
* Meet the Team
* Our Support
* People Stories
* Benefits
* Colleague Networks
* How to Apply
Apply now
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About The Role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
Purpose
* Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer
* Drive improved KPI performance and deliver operational efficiency
* Setting the strategic direction for the store aligned to the retail priorities
* Ensuring the teams within the store are clear on their part to play and holding all line managers to account
* Take full accountability for all line management and associated people activity of managers within the store
* Support the store to trade safely and legally, protecting customers,colleaguesand the M&S brand
* Accountable for the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
* Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
* Deliver and embed the business transformation plan and change initiatives through the store team
* Create the right culture, role modelling new digital ways of working and leadership behaviours
* Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play
* Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels
* Building a diverse and talented team which supports the growth of the wider Region and business
* Represents the store voice and takes ownership for action to deliver improvement across the store
* Uses data and insight to enhance the customer experience, to improve the operation, and drive results
* Support the delivery of Plan A
* Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
* Ensuring all line management and people activities are delivered in accordance with company process and policy
* Ensure an active working partnership with Store and Regional BIG, provide feedback and support the development of the store BIG team
* Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store
* Maintain a safe and legal store environment
* Accountable leader for all elements of VM delivery across all launches,eventsand campaigns
Key Leadership Capabilities
* Successfully embeds change for lasting commercial impact and results
* Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
* Holds themselves and their teams accountable for delivering objectives and business targets
* Proactively seeks input from customers and colleagues to uncover new business opportunities
* Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
* Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
* Uses customer feedback and market trends to guideteamswork
* Helps teams understand information and business messages by actively seeking out opinions and asking questions
* Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues
* Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Technical Skills/ Experience
* Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
* Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
* Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
* Current working knowledge of all VM principles
* Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
* Strong knowledge of the legal requirements and accountabilities across the store
* Knowledge of our people policies and of driving and managing performance within a team
* The ability to have difficult conversations with effective resolutions with both colleagues and line managers
* Great communicator and active listener who will inspire, share theirknowledgeand best practices with others
* Proven ability to plan and review across weekly,monthlyand quarterly timeframes
* Proven ability to consistently deliver under pressure demonstrating high levels of resilience
* Ability to build and maintain relationships with key stakeholders across all levels of the business
* Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Wider Store Managers
* Regional Leadership
* Store and Regional BIG
* Support Centre
Meet the Team
Our Support
Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Click to skip quote slider carousel
Jacynta
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Dino
2 of 2
Jacynta
1 of 2
Dino
2 of 2
Jacynta
1 of 2
Dino
2 of 2
I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.
Jacynta (She / Her) | Deputy Store Manager Read full story
The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.
Dino (He / Him) | Manager Read full story
I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.
Jacynta (She / Her) | Deputy Store Manager Read full story
The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.
Dino (He / Him) | Manager Read full story
I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.
Jacynta (She / Her) | Deputy Store Manager Read full story
The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.
Dino (He / Him) | Manager Read full story
1 of 2
End of quote slider carousel
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Pay
Earn a competitive salary.
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Bonus
We have discretionary bonus schemes depending on your role and our business performance.
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
* Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
* Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
* Pay
Earn a competitive salary.
* Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
* Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
* Bonus
We have discretionary bonus schemes depending on your role and our business performance.
* Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
* Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
* My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
* Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
* Smart tech
Buy the latest technology with interest-free financing directly from your salary.
* Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
* Wellbeing hub
* Giving back
* Pay
* Colleague discount
* Time off
* Bonus
* Life assurance
* Workplace savings
* My Choices
* Cycle to work
* Smart tech
* Family friendly policy
Click to skip Colleague Networks slider carousel
Colleague Networks
We want you to feel supported, no matter what.
1 of 8
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
The LGBTQ+ Network
Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.
The Gender Equality Network
This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
The Family & Carers Network
This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.
The Cancer Network
This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
The LGBTQ+ Network
Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.
The Gender Equality Network
This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
The Family & Carers Network
This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.
The Cancer Network
This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
The LGBTQ+ Network
Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.
The Gender Equality Network
This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
The Family & Carers Network
This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.
The Cancer Network
This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
End of slider Colleague Networks carousel
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Store Manager - North West London
Team In Store
Store Uxbridge
Location Uxbridge, Greater London
Contract type Permanent
Position type Full Time
Salary Competitive + Benefits
Closing date: 30th April 2025
Reference: 94902
Apply now
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail
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