Job Description
3-month part-time contract with a local authority
Summary
* The Tenancy and Estates Case Manager plays a crucial role in providing accessible customer service and handling all housing-related inquiries. This position is integral to delivering effective tenancy and estate management services, which include offering initial tenancy advice, managing complex casework, and providing tailored support to vulnerable customers to help them sustain their tenancies. This is a 3-month part-time contract with a local authority.
Responsibilities
* Oversee the administration and daily management of social housing properties.
* Conduct estate inspections, identify issues, and coordinate appropriate actions.
* Ensure compliance with health and safety standards, including reporting hazards and monitoring estate conditions.
* Liaise with repairs teams, contractors, and partner agencies to maintain estate standards.
* Contribute to estate-based initiatives, tenancy audits, and community engagement activities.
Requirements
* Experience:
o Experience working in a housing, support, or social care environment.
o Experience supporting vulnerable customers and managing complex cases.
* Qualifications:
o GCSEs (or equivalent) including English and Maths.
o A relevant housing qualification (e.g., CIH Level 2–3) is desirable but not essential.
Additional Information
* Working Hours: 18.50 hours per week
* Location Requirement: Candidate must be in Taunton 2 days per week.
* Office Location: Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG, United Kingdom
* Payment: Bi-weekly
* Application Deadline: The role closes on 29th March 2026, apply ASAP.
Requirements
To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team.