Opportunity Overview
We are seeking a proactive and customer-focused Student Recruitment Assistant to join our dynamic Student Recruitment and Widening Participation Team. You will support prospective students through their journey by providing advice, managing enquiries, and delivering key recruitment events. If you thrive in a busy, collaborative environment and have strong communication, organisational, and customer service skills, we’d love to hear from you.
Key Responsibilities
* Provide outstanding customer service across multiple channels (email, phone, live chat, social media) to prospective students.
* Support the delivery of recruitment events such as interviews, Open Days, and Offer Holder Days.
* Ensure accurate, up-to-date advice is given on courses, applications, and the admissions process.
* Collaborate with Admissions, Marketing, and academic colleagues to support conversion activities.
* Maintain data protection standards and contribute to continuous improvement in enquiry handling and applicant communications.
* Note: this role focuses on the student recruitment lifecycle, not HR recruitment.
Requirements
* Strong communication and customer service skills.
* Excellent organisational and multitasking abilities.
* Ability to work collaboratively with cross‑functional teams.
* Experience or familiarity with CRM systems is an asset.
Benefits
* Competitive salary (£28,031 - £29,588).
* Excellent pension scheme.
* 32 days leave plus bank holidays, extra time off at Christmas, and the opportunity to buy additional days.
* Professional development through a comprehensive training package.
* Community sense and belonging at Salford; a commitment to diversity and inclusion.
* MySalford portal offering lifestyle benefits and discounts.
* Wellbeing support via an Employee Assistance Programme, counselling services, and sports and fitness facilities with discounted gym memberships.
* Opportunity to work on either Peel Park or MediaCity campuses.
Please note: this opportunity may close early depending on applicant volume.
Location: Salford, United Kingdom
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