Brightwork are supporting our client with the recruitment for a Senior Fire and Security Engineer. Our client is a leading provider of fire, intruder, CCTV, and access control systems, dedicated to delivering exceptional service and customer satisfaction.
The Role – Senior Fire and Security Engineer
As a Senior Engineer, you will play a crucial role in ensuring the efficiency and effectiveness of the team while upholding the highest standards of technical expertise and customer service.
Type: Full time, permanent
Shifts: Monday – Friday
Work Location: On the road (Scotland)
Key Purpose of the Job:
* Service and maintain fire, intruder, CCTV, and access control systems, adhering to current standards.
* Assist the Department supervisor and Service Manager in achieving outstanding performance and excellent customer service.
* Provide field technical expertise across all systems, conventional and IP-based.
Key Job Responsibilities:
* Communicate effectively with the company, Customers, Service Manager, and area supervisor.
* Work within a team covering a geographical area in Scotland.
* Ensure timely resolution of customer queries.
* Provide leadership to respective teams.
* Manage site projects as required.
* Assist teams during resource challenges, sickness, or leave.
* Conduct field-based mentoring and assist with technical queries.
* Support schedulers with mobilisation and planning.
* Maintain high standards of team working practices.
* Attend regional and Head Office meetings as necessary.
* Uphold company policies and best practices, particularly regarding information security.
* Implement and adhere to the organisation’s information security policies.
* Protect assets from unauthorised access, disclosure, modification, destruction, or interference.
* Report security events or potential risks.
* Foster good team spirit and communication.
* Minimum 3 years of experience across multiple disciplines including Intruder, fire, CCTV, Access Control.
* Customer-focused with excellent telephone manner.
* PC Literate and a team player.
* Strong interpersonal and communication skills.
* Ability to prioritise workloads and exceed given tasks.
* Ambassadors for the company, displaying quality and excellence in all dealings.
* Ability to work in a continually changing environment.
* Experience with Network/IP based products.
* Full Knowledge of Galaxy Panels/Max Readers.
* Previous experience in a senior position.
* GENT trained fire engineer.
Why work for us?
* Competitive and Uncapped OTE.
* Company vehicle with private use option, fuel card, and paid travel time after 30 minutes.
* 25 days holiday + 8 bank holidays.
* Overtime available, paid at a premium rate.
* Life Insurance and Company Health Care Plan with EAP.
* Employee Recognition Scheme and Referral Scheme.
* Company Pension Scheme and Employee Benefits Programme.
* Supportive Work Environment with continuous remote technical support, career progression opportunities, and company equipment provided.
* Wagestream – Get instant access to your wages through our financial wellbeing tool.
For further information or to apply for this rewarding role, please contact us at liam.reid@brightwork.co.uk or 07977345549.
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
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