Job Summary
The post-holder will be responsible for providing a full range of clerical services to professional staff and assisting with the day to day management of the office to ensure a smooth running, high quality service.
Key result areas/ Main responsibilities
· Undertake general clerical duties and provide clerical support
· Input and extract information from appropriate computer systems/keyboard duties
· Undertake Reception duties
· Photocopying and preparing documentation/papers for distribution/processing
· Open, sort and distribute mail
· Prepare files, undertake routine filing duties and maintain an efficient, up-to-date record keeping system
· Deal with telephone calls and process messages and queries as appropriate
· Liaising closely with other departments, dealing with incoming and outgoing enquiries as appropriate
· Assist in the production of statistical information
· Monitor and order stationery and office supplies
· Operate automated office equipment as required
· Type reports, memos, letters /forms etc from manuscript or digital dictation as required
· To maintain a high level of confidentiality of information in line with current legislation and policies within the Department
· Communicate effectively and provide a high standard of customer service on behalf of the Trust
· Take part in relevant training programmes
· Provide cover as required for other clerical staff within the Department during periods of absence or excess workload
· To undertake any other duties within the department and within the band which may be assigned from time to time.
· The postholder may also on occasion be expected to work in other offices within the locality as the need arises during times of workforce pressures.
Essential criteria:
Either
1. At least 3 GCSEs Grade C or above (including English Language) or equivalent AND at least 1 years relevant* work experience gained within the last 3 years
Or
2. At least 2 years relevant* work experience gained within the last 5 years
*Relevant is considered to include customer service (internal and/or external customers) and general administrative duties to include call handling and preparation of documents.