ACCENTURE PTE LTD is seeking a Customer Experience Manager in Penarth, UK, to design and optimize customer journeys for enterprise clients. This role involves leading cross-functional teams, developing CX strategies based on research, and monitoring KPIs to enhance customer engagement. The ideal candidate will have 7-15 years of experience in related fields and strong skills in journey mapping, stakeholder management, and communication. Experience with CX tools like Qualtrics and Medallia is preferred.
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