Fire Risk Assessment Administrator
Morgan Fire Protection Ltd, a specialist business within Marlowe Fire and Security Group, is seeking a highly organised and proactive administrator to join our growing team. This is a key role within the business, supporting the smooth coordination of operations and ensuring excellent service delivery to our clients and engineers.
Location: Office based in Nazeing with the potential for hybrid working once full training has been received.
Key Responsibilities
* Manage incoming communications, including emails from customers and field engineers
* Accurately log and update service requests on our CRM system (CASH)
* Schedule and assign jobs to engineers, ensuring efficient planning and resource allocation
* Prepare and issue quotations in a timely manner
* Handle general telephone enquiries, providing a professional and helpful first point of contact
* Carry out a range of administrative duties to support the wider team
* Respond to engineer queries, offering support and guidance where required
* Close completed jobs and assist with billing processes
* Coordinate work with subcontractors, including issuing jobs and following up on outstanding tasks
Requirements
* Highly accurate and efficient typing skills, with exceptional attention to detail
* Strong written and verbal communication skills, with the ability to engage professionally at all levels
* Advanced proficiency in Microsoft Office applications, with the ability to produce high-quality work
* Excellent organisational and time management skills, with a proven ability to prioritise and manage multiple tasks effectively
* Resilient and adaptable, with the ability to perform well under pressure in a fast-paced and dynamic environment
We offer a range of benefits to support you in your role. Our market‑leading offering includes a virtual GP, financial wellbeing assistance through our Salary Finance scheme (e.g., access 50% of earned pay before payday for a small fee), options to purchase up to five extra days’ holiday, critical illness insurance, dental treatment, technology products, high street discounts through the MiDeals platform, a cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
We award staff with Mitie Stars as recognition for hard work, with monthly cash prizes and a chance to win a top prize of £10,000 at year’s end.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
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