Job Title: IT Support Engineer
Location: Seaford, BN25 1LS
Salary: GBP27,000 : GBP32,000 per year depending on experience
Job Type: Full time, Permanent
Join a growing MSP where your skills actually make an impact. We are a small but fast‑moving Managed Service Provider in East Sussex, and we are looking for an IT Support Engineer who wants more than just a ticket‑logging role. If you enjoy variety, solving real‑world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here – from remote troubleshooting to on‑site visits, you’ll be at the heart of keeping our clients running smoothly.
What You’ll Be Doing
* Providing IT support via phone, remote tools, and on‑site visits
* Owning and resolving helpdesk tickets in line with SLAs
* Building strong client relationships through clear, professional communication
* Setting up users across Active Directory, Microsoft 365, and Entra
* Deploying and configuring hardware (imaging and Intune)
* Supporting and configuring VoIP systems (training provided)
* Maintaining accurate documentation of systems, changes, and tickets
* Monitoring backups, updates, and system health checks
* Diagnosing, repairing, and upgrading devices in‑house
* Supporting and leading IT projects when required
* Working closely with the Operations Manager and wider team
About You
* At least 2 years experience in an IT Support role
* Strong troubleshooting skills and a logical approach
* A genuine passion for IT and delivering great service
* Confident communicator with excellent customer skills
* A team player who can also work independently
Technical Experience With
* Windows Server (AD, GPO, DNS, DHCP)
* Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
* Azure / Entra
* Windows and Mac OS
* Virtualisation
* VoIP systems
MSP experience and relevant certifications are a bonus, not a must.
Location and Travel
* This is an office‑based role in Seaford, with regular travel to client sites.
* Company vehicles are available.
* You must live within a commutable distance to be considered.
What You’ll Get
* Annual salary increases (minimum GBP1,000 per year)
* Regular pay reviews
* Pension scheme
* Death in service cover
* Your birthday off – on us
* Free drinks in the office
* Well‑being support (including counselling sessions)
* Annual eye tests
* Smart casual dress + branded clothing
* Free parking
* Team events and socials
Additional Requirements
Due to the nature of our clients, a clear DBS check will be required before starting.
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