This is a fixed term contract position until 24/12/2026
Amazon Business is building one of the most ambitious autonomous customer engagement programs in B2B e-commerce (AVA, Autonomous Virtual Assistant)— and we are looking for a driven Sales Operations Manager to help us scale it globally.
Join a world-class Go-to-Market Operations team at the centre of a genuine business model transformation — AVA is not a side project, it is the future of how Amazon Business engages customers at scale.
Own part of the operational execution of a global AVA program spanning content strategy, customer issue resolution automation, segment expansion and 360° customer experience measurement — working directly with Product, Data Science and Sales leadership at worldwide level.
Operate at the intersection of AI innovation and commercial execution — managing live A/B testing programmes and creation of content, agentic CIR automation pilots and personalisation cohort expansion, with real and immediate impact on GMS and customer experience.
Key job responsibilities
Global AVA Program Execution
Support the PanEU AVA Program Manager in the day-to-day operational execution of AVA across EU5 — coordinating across dotted-line AVA resources in the US and Japan, tracking milestones and surfacing blockers early.
Drive the EU operational rhythm of the EU5 AVA program: maintain the program tracker, prepare weekly status updates, coordinate cross-functional syncs with Product, Data Science and MarTech partners, and ensure action items are followed through to completion.
Drive the A/B testing programme — designing, tracking and analysing tests across persona selection, content format, sender identity and cohort segmentation — translating results into clear recommendations for the content and science teams.
Coordinate with the content creation team to ensure campaign quality standards are maintained as cohort numbers scale, with a robust review process to prevent near-miss incidents.
BASIC QUALIFICATIONS
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
PREFERRED QUALIFICATIONS
- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
