The purpose of this role is to support the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Role Duties
* Assist Direct Advisers in managing the daily work queue and management of pipelines.
* Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries.
* Liaise with customers via our online chat facility.
* Work collaboratively with key colleagues and stakeholders.
* Liaise with customers to provide any outstanding documentation required to progress applications.
* Check all supporting documentation thoroughly to ensure it meets Bank criteria.
Required Skills
* Understanding of Mortgage/Home Purchase Plan operations
* A passion and enthusiasm for providing a high level of service and communication to customers
* Awareness and demonstrated experience working within a financial services environment
About Us
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
We offer highly attractive reward package; the typical benefits include:
* 25 days holiday entitlement increasing with service
* Pension plan
* Private medical insurance
* Income protection
* Life assurance
* Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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