Support Engineer (First & Second Line), Dartford
Client:
Diverse Lynx
Location:
Dartford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
We have an urgent & exciting opportunity for the role of "Support Engineer (First & Second Line)" with one of our global clients in Dartford, England, United Kingdom.
This role involves supporting first & second line technical issues, from user support to infrastructure and network troubleshooting, in a fast-paced MSP environment. It offers the chance to work with a broad range of technologies and grow within a skilled team.
Key Responsibilities
* Act as the first point of contact for clients via phone, email, and remote tools, logging support incidents.
* Diagnose and resolve first-line issues such as login problems, Office 365 queries, and system errors.
* Escalate or resolve second-line issues involving network connectivity, Windows Server, printers, VoIP, VPN, and cloud faults.
* Manage user accounts via Active Directory and Microsoft 365 Admin Centre.
* Use ticketing systems to track, update, and close incidents according to SLA.
* Document solutions and contribute to internal knowledge base.
* Liaise with third-party providers and escalate to 3rd line support when needed.
Skills & Experience
* Strong understanding of Windows 10/11 and Office 365.
* Knowledge of Active Directory, DNS/DHCP, Group Policy.
* Familiarity with remote desktop tools and IT ticketing systems.
* Basic networking knowledge (IP, subnets, routers, switches).
* Excellent communication and customer service skills.
* Experience with virtualised environments (e.g., VMware or Hyper-V).
* Familiarity with Microsoft Azure or other cloud platforms.
* Scripting experience with PowerShell.
* Previous MSP experience is a plus.
Qualifications
* CompTIA A+ / Network+ or equivalent IT support certifications.
* Microsoft certifications (MTA/MCP/MS-900) are advantageous.
If you are interested, please send your updated resume along with your availability and contact number. We look forward to hearing from you.
Thanks & Regards,
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Diverse Lynx LLC
Consulting | Analytics | Staff Augmentation
LinkedIn: linkedin.com/in/shikhar-dwivedi-022873179
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