Job Description As a Field Service Technician, you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers, support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety. Car allowance & staff uniform provided This is a field based role you will be expected to travel each day to venues you are supporting and stay away from home for 3-4 days a week Ideally you'll be located around the Birmingham/Midlands area but you will be expected to support a region and cover venues around the surrounding area Main Accountabilities & Responsibilities: Carry out gaming product moves as directed by the Technical Services Manager. Update software, when necessary, in order to keep all software based equipment fully up to date in line with company policy. Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades. Assist IT where possible with day to day on site problems. Act as liaison engineer to sub-contractors carrying out equipment maintenance. Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company. To familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.