Their intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.
What will I be doing?
As the Interim Head of Product for Customer Care, you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience.
These products are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service.
Your responsibilities will include:
* Owning and refining the global strategy and roadmap for Customer Care products
* Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption
* Collaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategy
* Representing us in external engagements, conferences, and client meetings
* Managing and developing a talented team of product managers while contributing to the broader product community
About You
You are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment.
* (Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager
* Skilled in defining and delivering product strategy, roadmaps, and outcomes
* Experienced in managing and scaling multiple product teams
* Passionate about end-user experience, particularly in operational and contact centre environments
* Highly analytical, resourceful, and hands-on, with a strong focus on outcomes
* An excellent communicator who can influence senior leadership and external stakeholders
* Known for building strong internal and external relationships
* Comfortable with travel for key client and industry engagements
What will set you apart
* Prior experience as a Head of Product managing multiple product teams
* Strong commercial acumen, particularly around go-to-market strategy and pricing
* Background in energy retail operations and contact centres (CCaaS)
* Experience leveraging AI to enhance customer experiences
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