Job Description
Are you a passionate Change Manager with experience in facilitating the full end-to-end change? We are supporting a business who are going through an enterprise-wide transformation to recruit for a Change Manager on an initial 18 month Fixed-Term Contract to join their programme. This role is based in Kent near Maidstone with office visits required 2/3 time per week & with business needs. Key Responsibilities for the Change Manager: - Working on their company wide transformation programme to modernise ways of working- Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU- Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency- Currently at build phase of the new customer self-service portal- Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support Key Skills for the Change Manager: - Experience with full end-to-end change management - Previous experience working on multiple workstreams - Change management experience on a digital or process automation project - Clear and engaging communication style - Ability to influence teams Please apply as directed!