Job description Senior Customer Relationship Manager Location: Malvern Salary: up to circa £45,000, depending on experience If you are an experienced client relationship professional with a strong track record of working with senior stakeholders at a strategic level, this would be a fantastic opportunity to join a thriving and growing organisation and being the key support to the Head of Service Delivery. Our client is seeking a dynamic Senior Customer Relationship Manager to become the face of the organisation, responsible for building and nurturing long-term partnerships with high-profile clients. This is a high-impact, client-facing role where you will lead service reviews, drive customer engagement, and help shape the strategic direction of the service delivery. You'll be a key liaison between internal teams and enterprise customers-ensuring expectations are exceeded and long-term value is delivered. Some key duties and responsibilities will include (but not be limited to): Take ownership of strategic client relationships, acting as a trusted advisor and main point of contact for key accounts. Lead regular client-facing meetings and service reviews, ensuring service delivery meets and exceeds agreed standards. Collaborate with internal teams to deliver tailored, high-impact solutions that address client-specific challenges and business goals. Monitor and report on service performance using both qualitative and quantitative metrics to demonstrate value and identify areas for improvement. Identify opportunities for growth within existing accounts and help shape long-term customer success strategies. Mentor and support a small team of Customer Success Managers, fostering a culture of continuous improvement and high performance. Skills and experience required: Proven experience managing senior-level stakeholder relationships in a B2B environment, ideally within a service-led business. Confident communicator with excellent interpersonal and presentation skills. Strategic thinker with the ability to understand client needs and translate them into actionable solutions. Strong analytical mindset with a focus on customer outcomes and service quality. Experience leading or mentoring teams is highly desirable. This is a unique opportunity to join a fast-growing, values-driven organisation at a pivotal time in its development. If you're passionate about customer success, building strategic partnerships, and making a meaningful impact-this role could be your next step.