Join the Royal College of Art in shaping the future of student support and success. As a Student Success Advisor, you’ll be part of our newly formed Academic Registry and Student Success Team, working at the heart of a world-leading art and design institution. This is an exciting time to join the College as we launch a new enquiry triage system to enhance every aspect of the RCA student journey.
In this pivotal frontline role, you’ll provide first-line support and guidance to students across all aspects of university life — from financial advice and wellbeing support to housing and academic processes. You’ll play a key part in ensuring that every student feels heard, supported, and empowered to thrive.
About the Role
As a Student Success Advisor, you’ll:
1. Triage queries from students and applicants using the College's new enquiry management system with friendly and attentive responses, and provide high quality in-person guidance to students on a range of topics from the Student Centre front desk and via phone.
2. Deliver responsive, high-quality advice through drop-ins, appointments, and the College’s enquiry management system.
3. Provide one-to-one casework on issues including financial support, disability, housing, wellbeing, complaints, and academic appeals.
4. Act as a calm, compassionate first point of contact for students in crisis, using your mental health first aid skills to triage and signpost appropriately.
5. Support students through key processes such as the Disabled Students Allowance and hardship or scholarship funding applications.
6. Collaborate closely with academic and professional services colleagues to ensure seamless, inclusive student support.
7. Contribute to events, campaigns, and communications that promote wellbeing, inclusion, and belonging across the RCA community.
You’ll work within the Student Centre, a vibrant hub that brings together multiple student-facing services. The Centre is designed to promote inclusion, community, and belonging — putting students at the heart of the RCA experience.
About You
You’ll be an empathetic, organised, and proactive professional with a strong commitment to supporting others. You’ll bring:
8. Experience in welfare, advice, or support services (e.g. higher education, charity, or community settings).
9. Excellent communication and interpersonal skills, with the ability to adapt your approach to a diverse student body.
10. A clear understanding of equality, diversity, and inclusive practice.
11. Strong problem-solving abilities and resilience when working under pressure.
12. Mental Health First Aid training and confidence in supporting students in distress.
Experience in areas such as student funding, disability support, or housing advice will be an advantage, as will familiarity with enquiry management systems.
Why Join Us?
At the RCA, you’ll be part of a supportive and passionate team that values collaboration, compassion, and creativity. You’ll help shape a service that ensures every student has the opportunity to succeed, both personally and academically.
If you’re committed to empowering students and making a tangible impact within a world-renowned creative institution, we’d love to hear from you.
Apply now and help us put student success at the heart of the RCA.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. (You will be notified, giving 24 hours to submit your application should we need to undertake this route).