Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Baggage Claims and Administration Officer to deliver exceptional experiences & finding baggage solutions.
This role will support a wide range of operational and administrative activities, with a core focus on baggage claim management, travel coordination and day-to-day office administration for our UK and European operations.
The ideal candidate is detail-oriented, a clear communicator, and comfortable managing multiple tasks in a fast-moving environment. In this role, you will support our operational teams and work closely with colleagues globally in areas such as:
⦁ Managing all baggage claims, ensuring prompt handling, investigation and resolution
⦁ Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
⦁ Coordinating CAA Summer, Winter and Ad-Hoc permit applications
⦁ Handling general office and administrative duties as required
⦁ Managing leasing processes and administration for company vehicles
⦁ Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
⦁ Responding to all timesheet-related queries
⦁ Maintaining Leave/Sick/Lieu/MRP records up to date
⦁ Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
⦁ Managing taxi bookings for employees on duty
⦁ Arranging travel orders, tickets and hotel accommodation for the Managing Director, and coordinating with global colleagues to ensure plans are well organised
⦁ Managing office supply orders, including stationery, water, kitchen and cleaning materials
We welcome candidates who possess the following skills/knowledge:
⦁ Experience working in an administrative, operations or travel-related environment
⦁ Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
⦁ Knowledge of CAA processes and permit applications
⦁ Strong organisational skills with the ability to manage competing priorities
⦁ Confident communicator with strong written and verbal skills
⦁ Proficiency in MS Office applications
⦁ Ability to work effectively under pressure and meet tight deadlines
⦁ A proactive, detail-oriented approach and a commitment to excellent service