Training and Compliance Co-Ordinator
Department: Reddens - Debt & Asset Recovery - Debt & Asset Recovery - Debt & Asset Recovery - 3301
Employment Type: Permanent - Full Time
Location: Stratford upon Avon
Reporting To: Rebecca Ford
Description
Are you a Training & Compliance Assistant looking for a new challenge, one where you can make a difference and inspire the team? We can offer you
* A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
* A varied workload covering training, quality assurance, compliance and implementation change management
* A culture of trust, empowerment and autonomy over your work
* Part of a vibrant, forward-thinking team with the support of friendly, approachable partners who encourage and support your career development
* Hybrid working with the option of working from one of our Midlands offices: Birmingham or Stratford upon Avon
The Role: Working as part of a large and friendly team you will be providing assistance on all aspects of training and compliance, supporting an exceptionally busy and growing team.
Due to significant growth in the department we are seeking an inspiring training and compliance assistant to support the manager. This is a varied role that requires someone who is keen with both face-to-face delivery of training sessions, but also ready for the next stage of their career and keen to embrace writing content and course material on areas identified for improvement as well as implementation of new processes and initiatives.
As an integral part of the team you will be keen to not only assist the manager with the day-to-day responsibilities, but will also be hands‑on in the improvement of processes and team development, ensuring all team members have the appropriate support and tools in order to achieve maximum performance. The ability to embrace positive change, naturally influence and work collaboratively with the team is essential.
Key Responsibilities
* Managing the whole DART team training. To include the running of different team wide initiative, ensuring team training is recorded and all training material is up to date and relevant
* Delivering the Induction Programme for new starters. To include reviewing and developing the programme and material periodically
* Conducting the team wide quality assurance. To include call and file audits, feedback sessions with the team and clients, complaint reviews, customer journey audits, bulk client audits and feeding back results to management
* Monitoring team training needs/skills gaps/efficiency of working utilising the capability matrix
* Developing the buddy system and induction programme to ensure ongoing training within the team is captured
* Implementing and delivering new training programmes in line with client and team needs
* Management of supplier governance. To include supplier quality audits, supplier on site audits and onboarding of new suppliers and managing the relationships
* Assist in sharing best practice and knowledge within the team
* Assist with onboarding new clients and the risk and process management of this
* Assist in dealing with and attending client compliance and due diligence audits
* Drafting, review and implementation of new and existing policies owned by the Training and Compliance team
Skills, Knowledge and Expertise
* Experience from within a debt recovery, collections environment
* Previous training experience is advantageous
* Excellent communication skills, clear and concise, in both written and verbal
* To be a team player, personable and approachable demeanour
* Self-starter with a can do attitude
* Competent with Microsoft office including outlook, excel, word and PowerPoint
* Experience from within a debt recovery, collections environment
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Bristol, Edinburgh, Leeds, Leicester, London, Lincoln, Milton Keynes, Nottingham, Southampton, Stratford-upon-Avon, Sheffield & Tunbridge Wells.
Do you want to check out our amazing benefits?
Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
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