Job Description
Senior Property Manager, Permanent - Hayes (UB3)
Ballymore is known for creating some of the UK’s most innovative, design‑driven and community‑focused destinations. Ballymore Asset Management Limited (BAML) plays a critical role in shaping their long‑term success — ensuring each development operates efficiently, sustainably, and with exceptional customer experience at its core.
Key responsibilities:
* Proactively manage the development to ensure it is maintained to the appropriate condition and standards
* Ensure compliance with PMA, Lease terms, L&TA, RICS code of conduct, H&S Legislation and other legal/professional governance
* Be the senior onsite manager, responsible for all site operations
* Be present and available to the onsite team and residents
* Lead and manage onsite staff to ensure consistent service delivery
* Manage the estate, buildings and services in accordance with the estate management strategy
* Identify opportunities for improvements and implement necessary changes
* Carefully manage service charges to ensure best value for money for leaseholders
* Establish and maintain a working relationship with the Residents Association, wider resident groups and other users of the estate
* Inspect and audit asset performance
* Deliver site operations in accordance with the company brand and standards
* Review BvA reports and escalate risks with expenditure
* Work alongside client accountant to ensure timely reconciliation of accounts
* Carry out regular property inspections to record condition of assets
* Manage PPM and reactive works via Elogbooks
* Work with projects team to ensure major works are delivered as required and in accordance with Capex plan
* Ensure compliance with Section 20 Consultation process in relation to major works and QLTA
Skills & Experience
* Relevant professional qualification such as MTPI, MRICS, MBIFM (desired)
* Strong working knowledge of key employment legislation in grievance, disciplinary, managing attendance and recruitment
* Strong working knowledge of Health & Safety processes and the implementation of these
* Knowledge and understanding of Landlord & Tenant Act 1985 & RICS Code of Practice
Ballymore operates as an equal opportunities employer