We’re looking for an experienced Product Manager – Delivery & Installation Services to lead the design, optimisation, and operations of Joybuy’s integrated delivery and installation business across Europe. This role focuses on enhancing the last-mile and in-home service experience through systematic design, cross-functional collaboration, and continuous improvement initiatives.
What You’ll Do
* Own the end-to-end product lifecycle for delivery and installation services — from business planning and product design to system optimisation and operations management.
* Develop and implement service models for brand-authorised delivery and installation, ensuring alignment with market needs, local regulations, and partner standards.
* Oversee front-end operations, collaborating with procurement, sales, and brand teams to optimise service quality, promotional strategies, and fulfilment coordination.
* Work cross-functionally with supply chain, logistics, customer service, and IT to enhance service efficiency, scalability, and customer satisfaction.
* Analyse customer and partner feedback to drive iterative improvements and strengthen Joybuy’s competitiveness in Europe.
What You’ll Bring
* Proven experience in delivery, installation, or service product management, ideally within e-commerce or logistics.
* Deep understanding of last-mile delivery and in-home installation operations in the UK/EU market.
* Strong ability to translate operational challenges into scalable product and system solutions.
* Excellent communication and collaboration skills in English and Chinese, with experience in cross-cultural environments.
* Customer-obsessed, data-driven, and results-oriented with strong ownership and adaptability in fast-paced settings.
Why Join Joybuy?
* Drive the development of integrated delivery and installation solutions shaping Joybuy’s customer experience across Europe.
* Collaborate with cross-functional and international teams committed to operational excellence.
* Opportunity to make a strategic impact in transforming last-mile and in-home service standards in the e-commerce industry.