Location: Newcastle Upon Tyne Type: Full time Monday – Friday or Part time Saturday and Sunday Office Based Embrace the Challenge with Us! Are you ready to take on a rewarding challenge? We’re seeking a motivated Customer Service Agent to join our dynamic team at Waste Managed If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you. What You’ll Do: Provide outstanding support to customers through phone, email, and chat. Tackle challenges head-on by resolving inquiries and issues with a proactive approach from our customers Liaise with our 3rd party suppliers with regards to service failures Keep accurate records of interactions and customer feedback to drive continuous improvement. Sales through service promoting other products to our current customers base Stay updated on our products and services to offer informed assistance. What We’re Looking For: Strong communication skills and a friendly demeanour. A problem-solver who enjoys tackling challenges and finding solutions. Ability to work both independently and as part of a cohesive team. Previous customer service experience is a plus, but we’re open to training enthusiastic candidates! Skilled in handling high workloads with ease. Why Join Our Team? Competitive salary of up to £27k with a potential OTE of £32k which comprises of sales through service targets along with a comprehensive benefits package. Opportunities for growth and career development. A supportive, inclusive work environment that celebrates teamwork. Engaging team-building activities and a positive workplace culture. If you’re ready to embrace a challenge and make a meaningful impact, we’d love to hear from you! Please send your resume and a brief cover letter to by 30th May.