To work as part of a customer servcie team in the delivery of Patient Transport Booking services in a busy and demanding call centre envioronment.To use a range of telecommunications and office equipment in the execution of dutiesTo receive patient transport bookings by telephone or email.To input data onto bespoke computer software package.To develop and maintain effective communication links with hospital staff, General Practitioners, patients, Ambulance services and other external organisations to deliver a high quality customer service.To respond to enquiries and resolve difficulties with empathy and assertiveness where needed.To respond to complaints concerning service issues in a positive manner, and with departmental guidelines.To run and implement daily report from patient record systems. Reporting any discrepancies promptly.To re-arrange ambulance transport for patient attending clinics over the Christmas and New Year period.To plan, allocate & control additional ambulance resources as and when required.To develop an awareness of various ambulance contracts.To liaise with Trust staff, General Practitioners, Patients and other NHS Trusts and Healthcare establishments to ensure that the secure transport are in place enabling the appropriate use of resources and avoiding duplicated requests.To record and archive information within statutory requirements.To ensure that any difficulties in proving transport are brought to the attention of senior staff promptly.To contribute to the effective maintenance of the departmental procedures manuals and standard operational procedures.To develop and maintain effective interdepartmental communication links.To participate in the training and development of trainees within the department