Repairs Manager – Social Housing – Permanent Role
£50,000 – £55,000 + Benefits
Location: Kingston upon Thames
The Role
We are seeking an experienced Repairs Manager to oversee day-to-day responsive repairs and maintenance operations within a social housing portfolio based in Kingston upon Thames.
This is a key role responsible for managing teams, contractors, and service delivery to ensure high-quality, compliant, and customer-focused repairs services.
Key Responsibilities
* Manage the delivery of responsive repairs and maintenance services
* Lead and supervise operatives, subcontractors, and office staff
* Ensure KPIs, SLAs, and performance targets are consistently met
* Oversee scheduling, resource allocation, and workflow efficiency
* Monitor budgets, costs, and contractor performance
* Ensure compliance with all health & safety and housing regulations
* Handle escalated complaints and ensure strong customer satisfaction
* Produce reports on performance, costs, and service delivery
Requirements
* Proven experience in a Repairs Manager or similar role within social housing
* Strong knowledge of responsive repairs and maintenance operations
* Experience managing direct labour and subcontractors
* Understanding of housing regulations and compliance requirements
* Excellent organisational and leadership skills
* Strong communication and customer service abilities
* Ability to manage budgets and performance targets effectively
* Full UK Driving Licence
What We Offer
* Salary between £50,000 – £55,000 per annum
* Company benefits package (pension, holiday, etc.)
* Career progression opportunities
* Stable, long-term role within a growing organisation
* Supportive team environment
Location
Office-based with site visits across Kingston upon Thames and surrounding areas