Overview
Vetnique is an equal opportunities employer and values equity, inclusion and diversity. We welcome people of different nationalities, backgrounds, beliefs, experiences, abilities and perspectives.
We commit to continuing to build a more diverse workforce, which is inclusive and supportive for every individual.
We’re big fans of ambition, courage and quick-thinking. We work whippet-fast and are always looking for people who like a challenge, think creatively, and want to make a positive impact on pets’ lives. Last, but by no means least, we’ve got Golden Retriever energy – we’re fun, friendly and super excited to meet you!
Purpose and accountabilities of the role
* To manage the warehouse team. Ensuring a customer focused attitude, delivering operational excellence to both Internal and external customers.
* This role is a combination of managing the team in the day to day running of the warehouse, but also driving forward positive change in our culture, performance and processes.
* This role will be key in ensuring our team stay motivated and enthusiastic whilst we deliver exceptional warehouse improvements to further progress our capabilities.
Impact deliverables
* Compliance on internal stock policies and procedures
* Team management through 1-2-1's and performance reviews
* Management of all department KPI's to the required level
* Team training matrix managed and maintained to 75%
* H&S management across the warehouse and champion through the business, warehouse at 99% compliance.
* Reduction of company SLOB's through proactive stock management
* Thorough route cause analysis to operational errors to provide corrective actions to key stakeholders.
* Manage all H&S processes within the department and promote a culture where safety comes first.
* Challenging the current thinking and best practises. Ensuring all team members are trained and proficient in the processes and machinery required within the department.
* Work closely with the Warehouse Supervisor to ensure all staff are multi-skilled and fully functional in all aspects of the operation.
* Follow the guidelines and principles set by the area supervisor to deliver service excellence to our customers.
* Full understanding of the D2C & B2B operations to ensure the department is operating at max efficiency.
* Oversee all stock transfers and management to a 99.8% accuracy level.
* Identify the route cause of all process failures, with corrective actions implemented and process documentation updated.
* Generate tangible KPI’s for the department to be present daily, weekly & monthly to senior management.
* Driving team performance & culture in line with company values.
* Build a solid foundation for a rapidly growing team with documented inductions & training schedules to ensure all staff are trained within a 4-week period, to the required standard.
* Ownership of the re-work projects across the operation.
* Manage MHE requirements for the department, license checks, training & observations. Documenting as per the business processes to meet auditor requirements.
* Deliver the successful completion of all EU shipments as per the business’s requirements.
* Facilitate the rotation of stock through the warehouse to ensure stock integrity.
* Undertake all relevant training to maximise the knowledge required for the role, not limited to; audits, H&S, compliance, lean six sigma, inventory management, MHE inspections & training.
What you will need to succeed
* Effective time management skills to be able to prioritise workload.
* Self-motivation, a positive attitude, emotionally intelligent and oozing enthusiasm.
* Proven track record in a warehouse environment.
* Competent in the use of Microsoft Office (Outlook, Word & Excel).
* Excellent communication skills and the ability to manage upwards.
* Ability to manage multiple workstreams in tandem.
* Show a desire to learn & develop yourself as well as your team.
* You drive to make things happen, using pragmatism and logic like a true ‘self-starter’.
* You are confident and willing to challenge the status quo.
* You are a team player – we’re a close-knit team!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Retail
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