Junior IT Support Technician East RIding of Yorkshire £24,500.00 per annum Prestige Recruitment Specialists are working in partnership with our client, a well-established and forward-thinking organisation with a large internal customer base. Due to continued business requirements, our client is looking to appoint a Junior IT Support Technician to join their IT team based at Brandesburton, reporting directly to the Service Desk Manager. This role offers an excellent opportunity for a customer-focused IT support professional to make an immediate impact while developing their technical skills within a structured, ITIL-aligned service desk environment. The Role The Junior IT Support Technician will be responsible for providing first-line IT support to users across the business, ensuring a high level of customer service is delivered at all times. Working in line with ITIL principles, you will support the maintenance of IT policies, procedures, and service standards, while managing user expectations and supporting the organisation's current and future IT requirements. Key Responsibilities Acting as the first point of contact for all IT-related issues prior to escalation Providing support to users in person, over the phone, and via chat or email Capturing, recording, and resolving technical issues in a timely and professional manner Maintaining accurate records of issues, actions taken, and resolutions Taking ownersh...