We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an exceptional customer journey and create a great place to work. You will be an expert in product handling and will strive to improve the customer experience through excellent visual execution and high standards of customer service. You will support the Product and Commercial Manager in developing the team and maintaining operational standards, ultimately driving sales, KPIs, and team performance.
For a detailed overview of this role, please refer to the attached job description.
About The Role
What You'll Be Doing
* Deliver outstanding product placement and engaging wearable outfits.
* Maintain strong visual standards with the customer journey as a priority.
* Duty manage all store operations, including service, people, and processes.
* Support the Commercial/Product Manager in empowering the team to prioritize customer experience.
* Utilize commercial tools to drive business actions.
* Take responsibility for store KPIs such as sales, stock loss, payroll, conversion, customer feedback, and RFID.
* Ensure compliance with health & safety standards in store operations.
* Develop the store team to be motivated, engaged, and valued.
You'll Be Perfect If
* You have retail experience, preferably in a supervisory role.
* You are passionate about fashion and trend-aware.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* You love our products and are committed to creating the best customer journey.
Things To Consider
* Fast-paced environment requiring adaptability and multitasking.
* Ability to analyze customer feedback and sales data for improvements.
* Strong emotional intelligence for managing a diverse team.
* Hands-on role involving product movement, floor resets, and physical tasks.
* Availability to work weekends, public holidays, and seasonal peaks.
* Effective time management to meet deadlines.
This Is For You
Join our diverse and talented team at River Island. We offer progression opportunities, a supportive environment, and a range of benefits including staff discounts, wellbeing support, family support, and more. Your career at River Island starts here.
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