Role Summary
This role offers the opportunity to work in an exciting, open and collaborative environment as part of the IT Application Services team. The successful candidate will be working with business stakeholders on the implementation and maintenance of IT systems and business solutions supporting the Sophos operations team. The role holder is required to have strong knowledge of Order to Cash processes and software fulfilment management.
What You Will Do
1. Serve as primary liaison between the user community and the IT Technical team, ensuring that business processes and requirements are clear, measurable and articulated in a manner that allows the technical team to propose, estimate and construct appropriate solutions.
2. Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas that require automated solutions.
3. Lead requirements gathering activities, including facilitating workshops, focus groups, interviews, conference room pilots, etc.
4. Ensure any changes requested fit within the e2e and impact assessments are completed, documented, and communicated.
5. Collaborate with Technical architects to ensure that technical standards are met, and requirements meet the definition of ready before being implemented.
6. Manage projects following the Sophos project management methodology including preparation of Project Charter, co-ordination of project tasks, and preparation of project status reports.
7. Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to objectives established.
8. Represent functional area and IT on cross-functional enhancements and projects, including the coordination and resolution of issues, where required.
9. Working with QA teams (where appropriate), develop test schedules and scenarios for both system testing and user acceptance testing that establish success criteria up-front, as part of requirements gathering process.
10. Facilitate User Acceptance Testing sessions working with the business to agree test scope and ensure approvals by agreed timelines.
11. Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
12. Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations.
What You Will Bring
13. Experience with operational business processes, in particular Order to Cash and software fulfilment management.
14. Experience in a business analyst or related role, with demonstrated experience with gathering requirements, and working with third party vendors to implement new solutions.
15. Knowledge of industry standard methodologies, tools and processes for business and process analysis.
16. The ability to distil a complex set of requirements into defined deliverables
17. The ability to weigh critical, well-informed trade-offs and have the data points to defend those decisions.
18. Experience writing test scenarios intended to verify achievement of documented requirements and established success criteria.
19. Strong collaboration skills to interface successfully with a broad variety of stakeholders across multiple time zones and functional domains.
20. Excellent verbal and written communication skills and high attention to detail.
21. Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.
22. Experience with CRM systems, such as .
Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing