Posted: 19h ago
The role
Customer Service Manager Vacancy - Daventry Accident Repair Centre
Position: Customer Service Manager / Front of House ManagerLocation: DaventryBasic Salary: £34,000 + BonusOTE: £37,000Working Hours: Monday to Friday only, 8:30am - 5:00pmSupportive Management Team An excellent opportunity has arisen for an experienced Customer Service Manager / Front of House Manager to join a well-established Accident Repair Centre in Daventry.
This is a key position within the business, responsible for overseeing the front-of-house operation, coordinating workflow, and ensuring a seamless customer journey from first contact through to vehicle return.
Responsibilities as a Customer Service Manager will include:
Manage the front-of-house team and day-to-day customer service operationsAct as the main point of contact for customers, insurers, and work providersPlan and coordinate driver runs (vehicle collection & delivery)Manage the workshop diary, booking in repairs and organising workflowHandle general administrative duties to support the smooth running of the siteWork closely with the Bodyshop team to monitor repair progressEnsure a high level of customer satisfaction at all timesRequirements that the Customer Service Manager will need:
Previous experience in an Accident Repair Centre or automotive environmentExperience in a senior service, customer service, or front-of-house roleFamiliarity with AutoFlow (or similar bodyshop/claims management systems)Good understanding of insurance claims processesStrong organisational skills with the ability to manage schedules and driver runsConfident communicator with a customer-first approachAble to work efficiently in a fast-paced environmentContact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Daventry and Northamptonshire, today to discover more about this fantastic opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
