Data Performance Manager
IMServ is one of the UK's largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence.
Purpose of the job:
* Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met.
* Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries.
* Manage and understand the expectations of the customer and ensure service lines are adhered to.
* Ensure internal and external customers have all the required information to support settlement performance.
Key responsibilities:
* Understand why suppliers receive estimated data and how to correct it.
* Distinguish IMServ's roles as Data Collector vs. Data Aggregator and their impact on settlement.
* Investigate and resolve settlement issues, including data errors and missing flows.
* Work closely with internal teams, third-party meter operators, and suppliers to resolve settlement-related problems.
* Attend and lead performance meetings with suppliers.
* Support contractual negotiations and industry changes.
* Handle queries from suppliers and customer service regarding settlement.
* Provide timely updates and communication to internal and external customers.
* Escalate unresolved issues to the Team Leader.
* Analyse exceptions and take action to prevent performance impacts.
* Collaborate across departments to identify and resolve missing data.
* Manage workload independently and meet personal/team objectives.
* Become a trusted expert in settlement performance and IMServ's market role.
* Support colleagues, Team Leader, and Manager as needed.
Benefits
* 28 days holiday, plus bank holidays.
* Company pension.
* Life insurance.
* On-site parking.
* Referral program.
* Store discounts.
* Flexible working.
Job Types: Full-time, Fixed term contract
Contract length: 16 months
Pay: £35,000.00 per year
Benefits:
* Additional leave
* Cycle to work scheme
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Referral programme
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Milton Keynes MK14 6LS