Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer service assistant

Fishguard
Stena Line
Customer service assistant
Posted: 21h ago
Offer description

Join to apply for the Customer Service Assistant role at Stena Line

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Assistant role at Stena Line

Get AI-powered advice on this job and more exclusive features.

Location - Fishguard

Contract - Temporary Summer Position (variable hours)

Hourly rate of pay - £12.89

Do you care deeply, genuinely and passionately about customer support?

The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Holyhead.

Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.

Some Of Your Key Responsibilities


* Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
* Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
* Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems
* Record and account securely for all cash received in accordance with the Company Cash Handling Policy

What You Will Experience

At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

Who You Are

At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.

Qualifications

* Minimum of 5 GCSE’s including English & Maths
* Minimum of 2 years’ customer service experience, ideally within the travel/transport industry
* Proficient in using Microsoft Office packages and the ability to learn new systems
* Strong verbal and written communication skills

Interested? We have a variable hours position available within our Port Operations department for the Summer Season. To apply, please register your profile and send in your application in English as soon as possible but no later than Monday 14th July. Please note that due to GDPR we do not accept applications via e-mail or postal service

If you have any questions regarding the position you are welcome to contact Matthew Tucker at matthew.tucker@stenaline.com or about the recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, kathryn.gallagher.bi@stenaline.com.

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line

As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Other
* Industries

Maritime Transportation

Referrals increase your chances of interviewing at Stena Line by 2x


Sign in to set job alerts for “Customer Service Assistant” roles.

Cardigan, Wales, United Kingdom 1 month ago

Pembroke Dock, Wales, United Kingdom 9 hours ago

St Davids, Wales, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
One stop - customer service assistant
Cardigan
One Stop Stores Ltd
Customer service assistant
Similar job
Customer service assistant
Fishguard
Stena Line Limited
Customer service assistant
See more jobs
Similar jobs
Service jobs in Fishguard
jobs Fishguard
jobs Pembrokeshire
jobs Wales
Home > Jobs > Service jobs > Customer service assistant jobs > Customer service assistant jobs in Fishguard > Customer Service Assistant

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save