Overview
An opportunity has arisen to join our IT Applications Liquidlogic team supporting our social care & education applications. We provide a professional, proactive and responsive IT service to end users of our suite of Liquidlogic Applications. We are looking for an experienced IT Application Lead to oversee the development, continuous improvement and support of our Liquidlogic applications, primarily our EYES and NEET systems.
The key responsibilities within this role include collaboration with stakeholders to understand business requirements and translating them into technical solutions. Ensuring the reliability, performance, and security of application systems and developing and enforcing best practices and standards for application development and management. You will provide technical guidance, tailored training and mentorship to team members; manage escalations to external suppliers, monitor responses; taking action and seeing issues through to resolution.
A good understanding of Social Care and Education and experience of supporting and developing the LiquidLogic product is essential, along with excellent problem-solving skills. The ideal candidate will have an in-depth knowledge of ITIL frameworks and best practices and be customer focused with strong communication and interpersonal skills. You will be able to manage multiple projects and priorities effectively using your initiative and have a passion for identifying opportunities for process improvements. Candidates should demonstrate they are familiar with strong change management processes and be able to lead on system upgrades & new developments.
This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year\'s verification of employment history. Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
At Bath & North East Somerset Council we have one overriding purpose - to improve people\'s lives.
Responsibilities
* Provide technical leadership for the Liquidlogic applications, with emphasis on EYES and NEET systems.
* Collaborate with stakeholders to translate business requirements into technical solutions.
* Ensure reliability, performance, and security of application systems; develop and enforce best practices and standards for development and management.
* Offer technical guidance, tailored training and mentorship to team members; manage escalations to external suppliers and monitor responses to ensure timely resolution.
* Lead system upgrades and new developments; drive opportunities for process improvements and change management.
Qualifications
* Good understanding of Social Care and Education and experience of supporting and developing the LiquidLogic product.
* Strong problem-solving skills and customer-focused with excellent communication and interpersonal abilities.
* In-depth knowledge of ITIL frameworks and best practices.
* Ability to manage multiple projects and priorities effectively using initiative.
* Experience with change management processes and leading on system upgrades and new developments.
* PSN role eligibility including Basic Disclosure check and 3 years verification of employment history.
Benefits and About
Why Bath and North East Somerset Council? We offer a wide range of benefits to ensure you are paid fairly, have flexibility for a good work/life balance, and receive support you need. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. Find out more about our values and commitments at the links provided.
Benefits
* Competitive salary and generous holiday allowance with option to purchase up to 12 additional days
* Employer contribution pension scheme
* Comprehensive Employee Assistance Programme
* Flexible working, career development, volunteering schemes, and access to discounted activities
* Salary sacrifice schemes and other employee benefits
#J-18808-Ljbffr