Job Description
4th Line Cloud Support Engineer (DV Cleared / Single UK National)Basingstoke | Fully On-site | £575 per day | Contract
We’re supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke.
This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You’ll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function.
The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment.
What you’ll be doing
* Acting as an escalation point for 2nd and 3rd Line support
* Managing incidents through triage, resolution, and escalation via ITSM processes
* Carrying out planned activities through formal Change Management
* Monitoring platforms using event management tooling
* Extensive hands-on work with VMware technologies
* Supporting readiness assessments for new services entering live operation
* Producing and maintaining operational documentation (work instructions, patching schedules)
* Owning lifecycle management to ensure supported technologies remain secure and vendor-supported
* Providing technical leadership within the support team
Key skills and experience
* Strong VMware background: vCenter, ESXi, NSX, VCF
* Horizon VDI experience
* Windows enterprise environments including AD, DNS, SQL, SCOM
* Understanding of physical networking
* Confident problem solver with strong critical-thinking skills
* Comfortable acting as a senior escalation and technical authority
Desirable experience
* Significant VMware platform experience
* Cloud administration (e.g. vCloud Director)
* Event Management tools such as SCOM or Aria Operations
* Automation and scripting with PowerShell
* Windows Server administration
* Software distribution tools such as MECM
Role details
* Rate: £575 per day
* Contract: 6-month initial engagement
* Location: Basingstoke (BSN01) – fully on-site
* Clearance: High-level clearance required (Single UK National only)
* Working pattern:
o Monday–Friday
o Rotating shifts: 07:00–15:00 and 11:00–19:00
* Start: ASAP
This is a solid opportunity for a senior cloud / virtualisation engineer who enjoys working at the sharp end of service support in a secure, technically challenging environment.