Clinical Assistant AdministratorHours- Monday- Sunday 4x9Hour ShiftsLocation - WalsallInHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.As part of our clinical team at Walsall, you will be essential in ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.
Hours
4x9 hr shifts on a rota Monday‑Sunday. Shift pattern may vary to support business need.
What you are responsible for
* Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
* Escorting patients to and from the clinical area as required, explaining the procedure fully and ensuring any questions or concerns are managed professionally.
* Completing the patient’s pre‑scan data protection/consent form and health and safety questionnaire (where applicable).
* Assessing and monitoring the patient’s condition after procedure, ensuring that any changes are reported to the relevant staff immediately.
* Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
* Accurately entering all relevant patient data into the patient management system.
* Managing administrative tasks within the unit that include:
o Dealing with telephone, direct and face‑to‑face enquiries.
o Booking clinically validated appointments on the internal system.
o Ensuring all payments are invoiced promptly and accurately.
Desired attributes
* An empathetic and caring approach
* A passion for delivering the highest level of customer service
* A good understanding of health and safety and infection control
* The ability to work independently and as part of a multi‑skilled team
* Flexibility in working patterns to fulfil site requirements
* Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
* Strong administration skills with an ability to pick up new systems quickly
* The passion to attend courses to enhance their knowledge and skills for the role required.
Experience required
* Experience in a similar healthcare role, delivering hands‑on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer‑focused environment
* Proficient administration skills, such as experience using Microsoft Packages
* Working in a fast‑paced environment.
Qualifications
* Please see Job Advert
* Please see Job Advert
Additional Criteria
* Please see Job Advert
* Please see Job Advert
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr