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We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look.
Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one.
It's a busy and exciting time for the brand and we’re on the hunt for a Holding Deputy Manager to join our growing Birmingham Fort team.
The Store:
As our Holding Deputy Manager, you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience, and being customer obsessed, while also curating a unique and stylish store for fashion-forward individuals and providing exceptional customer service. Our store is a destination for trendsetters seeking the latest fashion must-haves.
The Role:
You will lead your team in creating a customer-obsessed atmosphere, delivering a shopping experience that helps our customers express their individuality and style through fashion. You will support your team to achieve results while having fun along the way!
You will be fully accountable for your store's performance, working alongside your Territory Leader and Visual Coach to identify opportunities impacting KPIs, customer service, team development, and sales – playing to win!
About you:
* You have previous large store management experience
* You have a proven track record of leading and managing a team effectively
* You are a dedicated New Look brand supporter
* You have a history of exceeding KPIs and objectives
* You possess commercial acumen
* You have a good understanding of P&L and compliance reporting
* You have excellent communication and interpersonal skills
Why New Look?
The amazing people, the fashion – there are many reasons to love working at New Look. We prioritize development, offering training to support your career growth, and provide a range of benefits & perks.
Benefits include:
* 40% staff discount for you and a loved one, 25% for up to 12 friends and family
* Access to discounts from top retailers and gyms via our rewards platform Runway
* Private pension scheme for your retirement
* Performance-related retail management bonus scheme
* Enhanced family-friendly policies including maternity, paternity, and adoption leave
* Cycle2Work scheme for environmentally friendly commuting
* Life assurance policy from day one
We are proud partners with the Retail Trust and Fashion & Textile Children's Trust. Please note, these benefits are non-contractual and subject to change.
Apply now to learn more!
We offer flexible working arrangements; although this is a full-time role, we are open to discussing alternative patterns that meet the role's requirements.
We care about you and the planet, embracing diversity and inclusion. Our culture celebrates our shared purpose, behaviors, and values.
Ensure your CV is in a simple format (e.g., Microsoft Word) when applying to facilitate a smooth process.
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