Location: Bromley
About us:
London Women's Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, London Women's Clinic has since pioneered many of the routine techniques used to treat fertility today. Our state-of-the-art facilities include on-site laboratories and theatres led by a team of consultants and nursing staff with over 30 years' experience. We also have regional centres in the South East, North East, and West of England, and Wales, giving patient's local access to world-class fertility care. We are looking to continue to expand at a significant pace in the coming years and are seeking talented individuals who have the ability to be innovative and adapt. We are an equal opportunities employer. We are committed to diversity and inclusion and welcome applications from all suitably qualified persons.
About the role:
This is a front of house role, where you will be required to become the central point of contact between Consultants, Nurses, and our Patients. Person Specification: The successful candidate will be a professional and committed individual with relevant experience working in a front-of-house capacity, ideally within a private clinic/hospital; however, we would consider applications from individuals that have experience and a passion for patient/customer care within sales, retail or hospitality.
Job Specification:
* Provide a professional and warm reception service to all patients of the London Women's Clinic.
* Maintain front of house and patient lounge areas throughout the day.
* Ensure all patients sign necessary consent forms prior to undergoing any procedures at the clinic. Scan and file all documentation onto patient files.
* Answer telephone calls in a professional and timely manner.
* Deal with incoming calls, enquiries etc. Undertake any bookings as necessary in conjunction with the IDEAS system. Respond to all patient enquiries in a timely manner and send any appropriate information out.
* Handle all payments for the clinic, process and log those appropriately, and be a gatekeeper for the finances of the clinic to ensure all patients pay on time and all payments due are taken. Provide accounts department with daily takings for banking.
* Be a key point of contact throughout the patient journey, providing answers and support where required.
* To work in conjunction with the Reception manager and Operations Team - introducing and improving standards, procedures and activities within the clinic.
Knowledge/Skills/Experience:
* Previous experience working with a client or patient database.
* Excellent telephone manner
* Minimum 1 years' experience working in an administrative, support or front of house position.
* Invoice processing/cashiering experience
Qualifications:
* Keen interest in fertility sector/healthcare
Benefits:
* 24 days' Annual Leave plus public Bank Holidays (based on full time 40-hour week)
* Childcare vouchers
* Learning opportunities
* Pension plan
* Employee Benefits Program
Experience:
* Front desk: 1 year (required)
* Administrative: 1 year (required)
Job Type: Full-time
Pay: £24,420.00-£26,000.00 per year
Benefits:
* Childcare
* Company pension
* Employee discount
* Free flu jabs
* Health & wellbeing programme
* Referral programme
Ability to commute/relocate:
* Bromley BR2 9HT: reliably commute or plan to relocate before starting work (required)
Experience:
* administrative, support or front of house: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person