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Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship
Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship
, Apply From: 11/07/2025
Learning Provider
Delivered by NCG
Employer
WATERSTONS LIMITED
Vacancy Description
* Provide outstanding customer service via phone and our ticketing system
* Triage incoming tickets and prioritise effectively
* Resolve incidents and service requests
* Learn and practise key IT processes including incident management, change control, and major incident response
* Work alongside experienced engineers and specialists to support our customers
Key Details
Vacancy Title
Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship
Employer Description
Waterstons is an IT and business consultancy founded in 1994 and headquartered in Durham, UK, with additional offices in London, Glasgow, and Sydney. The company specialises in a wide range of services including business and technology consulting, managed IT services, cyber security, software development, data and analytics, and project management. Known for its people-first culture, Waterstons offers flexible working, unlimited holidays, and a strong focus on learning and development. The firm is a trusted partner across sectors such as education, manufacturing, housing, and healthcare, and is one of only a handful of UK consultancies to hold both CREST accreditation and Certified Cyber Consultancy status from the National Cyber Security Centre. With a growing global team and ambitions to double its turnover by 2025, Waterston's continues to expand while maintaining a strong commitment to client success, innovation, and inclusivity.
Vacancy Location
Liddon Court Aykley Heads DH1 5TS
Wage Frequency
Custom
Number of Vacancies
3
Vacancy Reference Number
1000330630
Key Dates
Apply From
11/07/2025
Closing Date For Applications
2025-07-25 23:59:59
Interview Begin From
Possible Start Date
2025-09-09 00:00:00
Training
Training to be Provided
* 4 days per week at Watersons
* 1 day per week at Newcastle College
Learning Provider
NCG
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam workingCreative
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