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Join to apply for the Customer Controller role at IT FUTURE SERVICES
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.
At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive—a place where you're valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller, you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift:
Various available, 18.00-06.00
Salary:
£26,944 per annum
Key Duties of Customer Controller
* Act as the first point of contact with our customers about their deliveries, from prior to collection to delivery, escalating issues as required.
* Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer requirements.
* Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
* Action Driverline calls.
* Liaise with the Forecasting, Planning, and AM teams regarding extra or short-notice loads, and any additional costs if applicable.
* Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
* Ensure information reported is accurate; seek sign-off from CS Manager when guidance is needed.
* Learn and use Customer-specific systems.
* Ensure all additional costs are captured and reported correctly within the agreed timeframe.
* Complete reports such as Customer dashboards and discrepancy reports as per requirements, liaising with CS Manager/Account Manager.
* Ensure all consignments are rated accurately to our Commercial rate card within timescales.
* Complete a daily task list to confirm all requirements are fulfilled before end of day.
* Support the Customer Service team as needed.
* Stay updated with news items, vacancies, and process updates via the ESL Intranet system.
Qualifications
* GCSE grade C or above in Maths and English.
* Equivalent of 5 GCSE grade C or above.
* Previous experience within a customer service environment.
* Good geographical or transport knowledge.
* Good numeracy and literacy skills for efficient and accurate task execution.
* Proficiency in Microsoft systems, especially Excel and Outlook.
Additional Information
We are committed to making Stobart a great place to work, promoting diversity and inclusion. Our learning and development programs are available to all employees to help you grow within logistics and foster a positive team culture.
Benefits
* 20 days annual leave plus Bank holidays.
* Contributory pension scheme (5% employee, 3% employer).
* Employee Assistance Programme offering confidential support 24/7.
* Eye care vouchers for savings on eye tests and glasses.
* Recognition programs including bonuses, awards, and long service recognition.
* Access to retail discounts through our benefit platform.
* Partnership with PureGym for discounted memberships.
If you meet the requirements and are ready for your next career step, please apply now and join our #WinningTeam!
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