Guest Services Associate
About us: Puttshack
is an upscale, tech-infused mini golf experience that appeals to everyone. More
than just indoor mini golf, Puttshack leans on its ground-breaking technology
to elevate the game, while also serving world-class food and full bar in a cool
environment. The Puttshack experience is really all about having fun – and
doing something fun – together.
Our Vision - To be the universal answer to the question
‘Where should we get together’
Our Mission - To create lasting memories for people of all
generations through a shared, world-class entertainment experience
Our Values
Bring your ‘A’ game - We strive for excellence in everything
we do- because when you bring your ‘A’ game, everyone wins!
Lead the Way – We embrace and are inspired by change.
Own the Fun – We take pride in our work; We revel in our
guests and teams enjoyment and celebrate each others wins big and small.
Care Deeply – We care for the experience of our guests, our
associates and the communities we call home.
The Role:
Puttshack have a diverse team of fun hospitality associates
who care deeply about creating an elevated, one-of-a-kind guest experience.
They are now seeking a temporary Guest Services Associate to assist the Team
Leader in sustaining a high level of customer service to all guests.
The Guest Services Associates will handle inbound enquiries and ensure our guests get the answers in a timely fashion as well as supporting the Guest Services Team
Leader.
Location: HQ
(London)
Contract: Temporary (Immediate start until December end)
Working Hours: Varied
hours available.
Reports to: Guest Services Team Leader
Key Responsibilities:
Bring your 'A' Game each and everyday
Lead by example by demonstrating Puttshack core values
Provides enthusiastic and efficient responses to guest
enquiries on all inbound channels:
Website form
Emails
Phone enquiries
Proactively solves guest issues and feedback
Handle inbound guest requests to add new bookings,
change/edit mini golf bookings, reissue confirmations and make refunds as
required
Provide additional phone support for in-venue sales execs
when required
Monitor reviews on social channels, google, tripadvisor etc,
and ensure each venue have responded to guests in a timely fashion
Assist with updating business hours via google my business
in the absence of the Guest Services Team Leader
Compiles guest feedback to help enhance guest experience via:
Punchh
GiftPro
Sevenrooms
Zendesk
Puttshack booking system
Who you are / What you’ll bring:
A positive attitude and natural problem solver
Experience working as a Guest Services Associate
Experience in working with Zendesk or other feedback
tracking tool would be a bonus
Experience in working with Tripleseat or similar booking
system CRM’s would be a bonus
Available for a temporary contract
Our booking system is purpose built so we are looking for
associates who can learn the ins and outs of the system to deliver the best
experience for our guests
What do we offer
Free golf & 50% discount on food and drink for up to 6.
Hybrid working
20 days holiday plus bank holidays
Discretionary annual bonus
Onboarding plan to set you up for success!
Access to continuous development through a blended learning
approach.
Access to Medicash – Our health Cash back benefits platform!
Includes, Dental Cover, gym discount, specialist health consultations, health
screening, virtual GP, Employee assistance program, medicash discount perks and
much more!
Refer a friend bonus – Up to £500 referral bonus* (T&Cs apply)
Enhanced maternity & Paternity leave
Generous expense policy (T&Cs apply)
Enrolment to our communication community – PuttApp
Wagestream membership - access 50% of your wages as you
work, building pots and financial support.
Team socials to join throughout the year!