Senior Service Manager (Integrated Facilities Management) - 2 posts
Location: East Suffolk Services, Rotterdam Road (NR32 2EF) or Ufford Depot (IP13 6ET)
Salary: £49,282 - £53,460 per annum (Band 9)
Hours: 37 hours per week, Monday to Friday
Contract: Permanent
Responsibilities
* Lead and manage the day-to-day delivery of Hard and Soft FM services, including Grounds Maintenance, Street Cleansing, Building Cleaning, Asset Management and statutory compliance activities.
* Support and deputise for the Head of Facilities Management, ensuring services are safe, efficient and delivered to a consistently high standard.
* Champion continuous improvement, drive commercial growth, foster innovation and deliver excellent customer satisfaction across all FM operations.
Qualifications
* Experienced operational leader with a background in FM services.
* People‑management skills and a solid understanding of compliance and Health and Safety.
* Ability to run busy, multi‑disciplined services effectively.
* Commercial awareness, customer‑focused, able to drive improvement, manage resources, solve problems quickly and deliver high‑quality services across a complex operational environment.
Benefits
* Competitive salary.
* Top‑tier health and wellbeing package through Canada Life, including online access to UK‑based GPs and life insurance.
* Competitive, matched pension scheme through Royal London.
* Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
* Learning and development opportunities tailored to your role and personal goals.
* Exclusive discounts on the latest tech, holidays & travel, fashion, health and beauty.
* Car benefit scheme and cycle‑to‑work scheme.
Closing date: 3 May 2026
Interview date: 14 May 2026 (Ufford)
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