Customer Service & Retention Agent – Rotherham (S63) £25,480 basic uncapped commission (£34,270 OTE) Full-time, permanent | 5 x 8-hour shifts | Scheduled a month in advance We’re hiring! Join a dynamic team in Swinton, Rotherham as a Customer Service & Retention Agent. You’ll handle inbound calls, support renewals and upgrades, and use your people skills to boost customer satisfaction and sales. What You’ll Do * Take inbound calls – helping with renewals, upgrades, and queries * Recommend tailored products and services * Hit sales targets through great service and upselling * Keep things professional, friendly, and focused What You’ll Need * Customer service or sales experience is a bonus – not a deal-breaker * Strong communicator, tech-confident, customer-first mindset * Motivated by targets and performance What You’ll Get * £25,480 basic uncapped commission (OTE £34,270) * Structured shift patterns, planned monthly * Discounts, wellbeing support, dental plans and more * Full training and development * Office-based in Rotherham (S63) – five days per week Ready to earn well while delivering great service? Apply now – your next career move starts here