About Us
YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
Key Responsibilities
* Leadership & Team Management
o Lead, coach, and develop a team of between 7-10 Credit Operations Specialists in a fast-paced, high-volume environment.
o Manage team capacity, workload balancing, and performance reviews to ensure operational coverage and excellence.
o Foster a collaborative, motivated, and accountable team culture aligned with company values.
* Operational Oversight
o Monitor daily pipelines and ensure that resource is being allocated in accordance with volume fluctuations and trends.
o Troubleshoot bottlenecks, escalations, and process exceptions quickly and effectively.
o Ensure service-level agreements (SLAs), turnaround times, and accuracy targets are consistently met or exceeded.
* Process Improvement
o Identify and implement process efficiencies, automation opportunities, and documentation improvements.
o Act as a key liaison between the Credit Operations, Sales and Tech teams to continuously refine and evolve eligibility processes.
* Reporting & Analytics
o Track team KPIs and performance metrics, and report on key trends, risks, and opportunities to leadership.
o Provide data-driven insights to enhance decision readiness and operational effectiveness.
* Compliance & Quality Assurance
o Maintain rigorous attention to detail and ensure full compliance with internal credit policies and regulatory requirements.
o Champion quality control practices and contribute to regular audits and feedback loops.
* Proven experience working at a senior level within a high-volume, fast-paced operations or credit function.
* Strong leadership, coaching, and performance management skills.
* Deep attention to detail with a process-driven mindset and passion for quality.
* Excellent organizational and prioritization skills; able to balance strategic oversight with day-to-day execution.
* Experience working with cross-functional teams including credit, Sales, and tech stakeholders.
* Data-driven decision making and comfort working with performance dashboards and operational reporting tools.
* Prior experience in operations in financial services is strongly preferred.
Desirable Skills:
* At least 3 years working as a team lead in a fintech environment
Why join YouLend?
* Award-Winning Workplace:YouLend has been recognised as one of the “Best Places to Work 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
* Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
We offer comprehensive benefits package that includes:
* Stock Options
* Private Medical insurance via Vitality
* EAP with Health Assured
* Enhanced Maternity and Paternity Leave
* Modern and sophisticated office space in Central London
* Free Gym in office building in Holborn
* Subsidised Lunch via Feedr
* Cycle to work scheme
* Deliveroo Allowance if working late in office
* Monthly in office Masseuse
* Team and Company Socials
* Football Power League / Squash Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
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