Salary: £35,000 - 35,000 per year Requirements: Minimum of 1 year experience in a similar Technical Support position Experience providing 1st line help desk support Familiarity with Windows Server, Windows 11, O365, iManage, Exchange, Outlook (preferred) Knowledge in providing iOS and Android support Excellent communication skills to liaise with colleagues at all levels Ability to work independently and as part of a team Responsibilities: Provide high-level support for iPhones and iPads Set up meeting rooms including hybrid meetings using both Teams and Zoom Log and manage support calls Proactively resolve technical faults, escalating when necessary Support physical office moves, PC reimaging, replacing hardware issues, and setting up temporary equipment for staff Ensure service levels are maintained, prioritizing tasks as needed Technologies: Android Hardware Support Windows iOS Office 365 More: We are a leading and world-renowned US Law Firm seeking to add a Help Desk Engineer to our internal IT team in the London office. This role offers a great opportunity for someone with a keen interest in IT and a desire to progress their career within a professional and fast-paced environment. We provide a supportive working atmosphere where you will engage in both day-to-day support tasks and project work, contributing to the firms success. last updated 8 week of 2026