Overview
Admin Officer: Uxbridge County Court
Contract: September 2026
Salary: £15.59 per hour
Location: Hayes, West London
5 days' work setting
This is a temporary contract role until September 2026 for an Admin Officer with an immediate start date (compliance dependent) for a six month duration with a possible extension, offering 5 days in-office work in London (Hayes).
Background
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within HM Courts and Tribunals Service (HMCTS). HMCTS employs many administrative roles and embraces Lean principles and continuous improvement techniques to provide high standards of customer service.
Key purpose
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used, offering opportunities to exercise discretion and initiative within a framework of systems and processes (SOPS). Problem solving uses lean techniques and guidelines; complex issues are usually referred to a team leader or supervisor. Some positions involve regular contact with court/tribunal users, the Judiciary and the legal profession. Administrative Officers work in a team with management support and are responsible for their own time, with some opportunity to advise and supervise others. Flexibility to work at other local HMCTS offices may be required.
Working as part of a flexible team, the postholder will undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.
Responsibilities
* Administration: Preparing papers and files for court, tribunals, hearings and meetings; producing court/tribunal documents; general photocopying and filing; creating and updating records; data input; post opening and dispatch; booking, preparing and organising meeting rooms; supporting training courses and other group activities; preparing meeting agenda and handouts.
* Drafting: Standard letters and correspondence, minutes, notes, reports, submissions, etc., according to guidelines and instructions.
* Operations: Clerking civil and family courts, tribunals and hearings; assisting court users; supporting listing and rota management; checking files; contacting relevant parties; scheduling; serving court documents; executing warrants; collecting fines and fees (including the use of Chip and PIN); handling counter, written and telephone enquiries; contributing to Team Information Board (TIB) meetings; contributing to small projects; undertaking ad hoc roles (e.g., Jury Bailiff Officer, L+D Co-ordinator, H+S roles).
* Processing casework: Handling standard documentation and information, court orders, claims, fines and fees, legal aid; ensuring results are accurate; working to workload targets for throughput and accuracy.
* Checking and verifying: Documents, records, accounts, claims and returns against criteria, regulations or procedures; ensuring compliance and quality standards; cross-checking and validating work of colleagues.
* Collecting and assembling information: Returns, results, accounts, statements, warrants, statistical analysis, reports; interpreting source materials; preparing bundles; chasing; modifying information to complete tasks; preparing for and running daily TIB meetings.
* Undertaking calculations: Produce basic statistical analyses and process financial information; check others’ work; reconcile accounts; prepare invoices and straightforward reports; spend limited sums of money on behalf of an office; estimate juror numbers and manage efficiently.
* Communicating with the public, judiciary, other court and tribunal users and external agencies: Provide helpful, prompt, polite, right-first-time service; engage with internal and external customers and give advice on forms and procedures.
Other duties
The post holder is required to work flexibly and undertake other duties reasonably requested by line management, commensurate with the grade and level of responsibility.
Skills & Qualifications
5 GCSEs (A*-C) or NVQ Business Administration Level II or equivalent administrative experience. Relevant computer skills for the role.
Operational Delivery in HMCTS
This role is part of the Operational Delivery Profession. Operational delivery professionals provide essential public services and work across HMCTS with roles including:
* Face-to-face roles in HMCTS (e.g., court usher)
* Contact centre roles (e.g., call centre advisers)
* Processing roles (e.g., staff at the County Courts Money-Claims Centre)
Being part of this profession provides access to professional standards, skills development and qualifications to support ongoing development.
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview veterans or spouses/partners who meet essential criteria. As a Disability Confident Leader with Gold DEFENSE Employer Recognition Scheme status, Brook Street offers guaranteed interviews to eligible candidates through the PSR.
If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet the essential criteria, please register interest via the Brook Street website. We are committed to engaging with you.
In cases with high volumes of ex-military candidates, Brook Street will interview the best candidates from within that group.
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